How to audit a Google Business Profile
In this lesson
- What to check in a profile audit
- How to spot guideline problems
- How to compare with competitors
- How to record profile fixes
Short answer
To audit a Google Business Profile, check ownership and access, the business name, primary and additional categories, address or service area, hours, phone, website link, description, services, products, attributes, photos, updates, reviews, and suggested edits. Compare each item with top competitors, flag guideline risks, and record every fix in your audit sheet.
The profile checklist
Work through each item and mark it okay, needs work, or risk.
Ownership
- Is the business the primary owner?
- Are old staff or agencies removed?
Core details
- Business name matches signage, with no extra keywords
- Primary category is the most specific fit
- Additional categories are relevant
- Address or service area is correct for the business type
- Map pin is accurate
- Phone works and matches the website
- Website link goes to the right page, with UTM tags
Content
- Description is clear and within the rules
- Hours and special hours are correct
- Services and products are complete
- Attributes are set
Activity
- Photos are recent and cover exterior, interior, team, and products
- Updates posted in the last month
- Reviews replied to, with a good response rate
Check suggested edits
Open the profile in Business Profile Manager. Look for suggested edits from Google. Accept correct ones and reject wrong ones.
Flag guideline risks first
Guideline risks can lead to suspension:
- keywords or locations added to the name
- a virtual office address
- a shown address for a business customers do not visit
- fake or incentivized reviews
Fix these before anything else.
Compare with competitors
Put your profile next to the top three competitors. Note where they have more categories, services, photos, or reviews.
Record each gap as a finding in your audit sheet.
Try it
Sort each audit finding.
Is this a guideline risk or an improvement opportunity?
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Business name includes 'Best Dentist Legazpi'
Guideline risk. Keywords in the name break the rules.
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Only five photos, all from 2021
Improvement opportunity. Fresh photos help, but it is not a violation.
-
Virtual office used as address
Guideline risk. Virtual offices are not allowed.
-
No services listed
Improvement opportunity. Adding services helps relevance.
Quick quiz
Common mistakes
- Skipping ownership checks. Lost access blocks every fix.
- Ignoring suggested edits. Wrong edits may go live.
- Auditing without competitors. You miss what the market expects.
Your action
Audit the profile of your chosen business. Your progress saves on this device.
Key terms
- Profile audit
- A detailed check of every Business Profile field and activity.
- Guideline risk
- Anything that may break Google's rules, like keywords in the name.
- Suggested edits
- Changes Google or users propose to your profile.
- Completeness
- How many relevant fields are filled in.
- Activity
- Recent photos, updates, and review replies.
Questions beginners ask
What is the most common profile problem?
Wrong or broad primary categories, followed by missing services and outdated hours.
Should I fix guideline risks first?
Yes. Problems like keyword-stuffed names can lead to suspension.
How do I see suggested edits?
Business Profile Manager shows pending updates from Google that you can accept or reject.
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